HELP US GET BETTER

Personal Information:

A1. Age

• Up to 19
• 20-30
• 31-44
• 45-60
• Over 61

A2. Sex

• Male
• Female

Nationality

• Cypriot
• Other

A3. Occupation

• Public Officer
• Private-sector employee
• Pensioner
• Other

B. General Information:

B1. How do you usually contact the Department of Lands and Surveys? ( √ ) :

• Telephone contact
• Online via DLS Portal
• Email
• Visit to the offices

B2. Purpose of the Visit ( √ ) :

• Transfer
• Mortgage
• Deposit of Encumbrances (Contracts of Sale, Memos, etc)
• Deposit of other document
• Other

B3. Waiting time from the day of the telephone contact until the day of arranging an appointment for an on-site visit:

• Within a week
• Within two weeks
• More than two weeks

C. Satisfaction:

C1. In general how satisfy are you from the Department of Lands and Surveys (√):

• Not Satisfied at all
• Somewhat Satisfied
• Satisfied
• Very Satisfied

Please indicate your level of satisfaction in the following questions using the following scale: 1 - Not Satisfied at all, 2 - Somewhat Satisfied, 3 - Satisfied, 4 - Very Satisfied

C2. Personnel

C2.1 Politeness and willingness

• 1
• 2
• 3
• 4

C2.2 Expertise and knowledge

• 1
• 2
• 3
• 4

C2.3 Receive updates on the progress/course of my request when being assisted by an officer

• 1
• 2
• 3
• 4

C2.4 Being treated kindly and with understanding in case of a complaint

• 1
• 2
• 3
• 4

C3. Customer Service

C3.1 Waiting time for an appointment with a competent officer

• 1
• 2
• 3
• 4

C3.2 Overall Service Time during the on-site visit

• 1
• 2
• 3
• 4

C3.3 The Customer Service Officer provided detailed information to my questions

• 1
• 2
• 3
• 4

C4. Online Applications

C4.1 Information provided through the DLS Portal

• 1
• 2
• 3
• 4

C4.2 Easy navigation and clear ways of submitting a request

• 1
• 2
• 3
• 4

C4.3 New Application and Service Procedure

• 1
• 2
• 3
• 4

D. Other comments / Remarks:

Submit

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